How Do I Order Photography and Other Services?
Submit a service request at https://docs.google.com/forms we will get back to you to confirm. I do not require a deposit from Realtors. Schedule as far in advance as possible to ensure you can get you requested time, 4-8 days is usually good. I understand how real estate works so I do try to accommodate last minute request. Repeat clients should have my cell number and may text me with date and address.
You can also call us during regular business hours at 630-478-9955
For general questions and comments that aren’t booking related contact us at https://virtualvista3d.com/contact/
How Long Does It Take To Get My Photo And Other Media Back After The Session?
Photo files and 3D Tours back next day by 11:59 pm. Need rush? No problem, just make sure to let us know if needed back quicker than 48 hours after shoot, Rush jobs will be delivered by the following day by 11:59 am. Virtual Staging 72 hours. Video allow 4 day.
How Do I Pay?
Most people pay online with a credit card, However if you prefer to pay by check you can mail it to our address, or give at job site. Once you receive a invoice, there is a button on the invoice to pay. For Realtors invoices are sent out after the shoot, usually by the following morning and are due upon receipt. If you are a new client and need net 15 or 30 please request before booking the session.
How Will I Receive My Files?
We do not host your files and cannot guarantee we will have them for more than 90 days after delivery, so please save them. We will email you to notify that job is complete and give you a Dropbox link, Please let us know if you have a different delivery preference and will try to accommodate. For 3D tours we will send an email with the URLs, embed codes are available.
Will The Photographer Stage My Property?
No. Not unless we are notified and agreed upon in advance. We will move small items if by moving a few things will make a great shot. Here is a list of things to do before we arrive. I do not guarantee the moving of things unless previously notified and agreed upon. Photoshop item removal is available upon request, fee assessed. https://virtualvista3d.com/prepare-your-home-for-photography/
What Is Virtual Staging and do you do that.
Yes we do. Check with your local MLS to see if allowed and if allowed you must always disclose that the photo has been “Virtually Staged” Including fire in the fire place.
Do I Own The Photos?
You and your brokerage have a license to use them to market the listing of real estate, on the MLS, web, and print. The license expires when the listing closes or 1 year from date of service. If the original brokerage still has the active listing license we will extend until expiration or close. Image rights are the Sole property off Virtual Vista. Rights assigned to clients will be revoked if there is infringement. Virtual Vista holds the sole right to license the use images to other clients. MLS versions of the images with watermark must on the MLS and Online. If your association does not allow that you are permitted to use without the watermark. For all other uses other than real estate listing please contact us for more information.
Do I own the Matterport 3D ? Matterport is the sole owner of any Matterport Tours, they host all files, see their terms here https://matterport.com/terms-of-use/ Virtual Vista is a service partner and has a hosting account. Virtual Vista will host all real estate listings until the listing either closes or expires, or directed otherwise from the client.If you you are a Real Estate Agent and have a stager, builder, designer, etc that would like copies to market their work please have them contact us directly for licensing.
Do You Have A Cancellation Policy?
We try not to have unplanned down time in our schedule, that is lost revenue and not good for business. However I do understand that things do happen from time to time that are unpredictable and that is why I will extend 1 (ONE) last minute cancellation, which is less than 24 hours per year. All other last minute cancelation will be billed at $75 per occurrence. What is your cancelation policy for weather? This only applies to exteriors, I cannot fly the drone in high wind, above 15 mph and rain. If it is for drone service we will need to reschedule. We always include blue skies with all exteriors, so no need to worry if the skies are grey.
Do You Have Any Published Prices?
You can see my latest prices right here https://virtualvista3d.com/pricing For anything that is not on the list just give us a call or send a message https://virtualvista3d.com/contact/
What Hours Do You Operate?
Our regular hours are Monday-Friday 9am-5pm. We can work Saturdays and Sundays, and outside of regular hours upon request but an additional fee may apply. If you are requesting service outside of regular hours please contact us for a quote.
What Is Your Coverage Area?
Based in Oak Brook, IL and serving All of the Chicagoland city and suburbs
Areas we serve; Chicago, Oak Brook, Oakbrook Terrace, Lombard, Naperville, Glen Ellyn, Wheaton, Woodridge, Geneva, St. Charles, Burr Ridge, Hinsdale, Western Springs, Elmhurst, Park Ridge, Evanston, Highland Park, Addison, Bloomingdale, Roselle, Westchester, Westmont, Darien Downers grove, Lemont, Bolingbrook, Orland Park, Tinley Park, Mokena, Plainfield, Aurora, Oswego, Yorkville, Arlington Heights, Buffalo Grove, Crystal Lake, Indian Head Park, La Grange, Vernon Hills, Lisle, Glencoe, Northbrook, Willowbrook, Libertyville, Winnetka, Hoffman Estates, Lincolnshire, Lake Forest, Inverness, Kildeer, Northfield, Palatine, Hawthorne Woods, Barrington, Barrington Hills, Riverside, North Riverside, Lake Zurich, Warrenville, Skokie, Munster, Morton Grove, Beverly Shores, Western Michigan, NE Indiana, Brookfield, Mundelein, Batavia, Fox River Grove, Grays Lake, Rolling Meadows, Carol Stream, Villa Park, Des Plaines, Itasca, Niles, Elgin, South Elgin, Bartlett, New Lenox, Palos Hills, Palos Park, Palos Heights, North Aurora, Lockport, Joliet, Oak Lawn, Minooka, Huntley, Montgomery, Shorewood, Suger Grove, Wood Dale, Norridge, Elburn, Elmwood Park, Franklin Park, Schiller Park, Maywood, Bellwood, Stone Park, West Chicago, Romeoville, Berwyn
What If I Am Not Happy With The Delivered Files?
If you are not 100% satisfied with the delivered files, please contact us for a resolution. We can work with you to remedy the situation. If something was missed and was our fault we will go back out a no charge. We will work with you until you are 100% happy. The best outcome from every job is a happy clients the tells their associates about us.
What If I Am Happy With The Delivered Files?
This is the most likely outcome and we would really appreciate if you let the world know about us. Feel free to leave us a review on Yelp https://www.yelp.com/biz/virtual-vista-oak-brook or facebook https://www.facebook.com/virtualvista3d/ or on Google, just Google Virtual Vista and go to our business listing.
What Industries Do You Serve ?
Residential Real Estate
Commercial Real Estate
Insurance & Restoration https://virtualvista3d.com/3d-virtual-tour-for-insurance-and-restoration/
Travel & Hospitality
Architecture, Engineering & Construction
How Can I Contact You?
Virtual Vista LLC
900 Jorie Blvd. Ste. 26
Oak Brook, IL 60523