FAQ

/FAQ
FAQ2019-04-30T15:29:31-05:00

 

How Do I Order Photography and Other Services?

If we have not  done business together yet, call 630-478-9955, or contact us here https://virtualvista3d.com/contact. I do not require a deposit from Realtors. Schedule as far in advance as possible to ensure you can get you requested time, 4-8 days is usually good. I understand how real estate works so I do try to accommodate last minute request. Repeat clients should have my cell number and may text me with date and address.

 

How Long Does It Take To Get My Photo And Other Media Back After The Session?

Photo files and 3D Tours back next day by 11:59 pm. Need rush? No problem, just make sure to let us know if needed back quicker than 48 hours after shoot, Rush jobs will be delivered by the following day by 11:59 am. Virtual Staging 48 hours. Video allow 4 days. Floor plans 72 hours. Many times things move much quicker than this, and once in awhile we get busy.

 

How Do I Pay?

Most people pay online with a credit card, super easy. However if you prefer to pay by check you can mail it to our address, or give at job site. To pay by credit card online just follow this link and then click on the orange button that says “pay now” and you will be re directed to a secure page hosted by the bank. https://virtualvista3d.com/pay

 

How Will I Receive My Files?

We do not host your files and cannot guarantee we will have them for more than 90 days after delivery, so please save them. We will email you to notify that job is complete and give you a Dropbox, Google Drive  or Wetransfer link with the files, for photos it will be jpeg images.  Please let us know if you have a  delivery preference. For 3D tours we will send an email with the URLs, embed codes are available.

 

Will The Photographer Stage My Property?

No. Not unless we are notified  and agreed upon in advance. We will move small items if by moving a few things will make a great shot. Sorry hoarders, Im shooting your stacks of old news papers and cats. Here is a list of things to do before we arrive. I do not guarantee the moving of things unless previously notified and agreed upon. Photoshop item removal is available upon request, fee assessed. https://virtualvista3d.com/prepare-your-home-for-photography/

 

Do I Own The Photos?

You and your brokerage have a license to use them to market the listing of real estate, on the MLS, web, and print. The license expires when the listing closes or 1 year from date of service. If the original brokerage still has the active listing license we will extend until expiration or close. Image rights are the Sole property off Virtual Vista. Rights assigned to clients will be revoked if there is infringement. Virtual Vista holds the sole right to license the use images to other clients.  For all other uses other than real estate listing please contact us for more information. Do I own the Matterport 3D ? Matterport is the sole owner of any Matterport Tours, they host all files, see their terms here https://matterport.com/terms-of-use/  Virtual Vista is a service partner and has a hosting account. Virtual Vista will host all real estate listings until the listing either closes or expires, or directed otherwise from the client.If you you are a Real Estate Agent and have a stager, builder, designer, etc that would like copies to market their work please have them contact us directly for licensing.

 

Do You Have A Cancellation Policy?

We try not to have unplanned down time in our schedule, that is lost revenue and not good for business. However I do understand that things do happen from time to time that are unpredictable and that is why I will extend 1 (ONE) last minute cancellation, which is less than 24 hours per year.  All other last minute cancelation will be billed at $75 per occurrence. What is your  cancelation policy for weather?  This only applies to exteriors, I cannot fly the drone in high wind, above 15 mph and rain. If it is for drone service we will need to reschedule. We always include blue skies with all exteriors.

 

Do You Have Any Published Prices?

You can see my latest prices right here https://virtualvista3d.com/prices-2/  For anything that is not on the list just give us a call or send a message  https://virtualvista3d.com/contact/

 

What Hours Do You Operate?

Our regular hours are Monday-Friday 9am-5pm. We can work Saturdays and Sundays, and outside of regular hours upon request but an additional fee may apply. If you are requesting service outside of regular hours please contact us for a quote.

 

What Is Your Coverage Area?

We are based in Oak Brook. We will happily cover jobs from southern Wisconsin, northern IL, to northern Indiana and western Michigan. A travel fee may apply if the job site is further than 20 miles from Oak Brook.  Please check with us when ordering service.

 

What If I Am Not Happy With The Delivered Files?

If you are not 100% satisfied with the delivered files, please contact us for a resolution. We can work with you to remedy the situation. If something was missed and was our fault we will go back out a no charge. We will work with you until you are 100% happy. The best outcome from every job is a happy clients the tells their associates about us.

 

What If I Am Happy With The Delivered Files?

This is the most likely outcome and we would really appreciate if you let the world know about us. Feel free to leave us a review on Yelp https://www.yelp.com/biz/virtual-vista-oak-brook or facebook https://www.facebook.com/virtualvista3d/ or on Google, just Google Virtual Vista and go to our business listing.

 

How Can I Contact You?

Virtual Vista LLC

Virtualvista3d@gmail.com

630-478-9955

900 Jorie Blvd. Ste. 26

Oak Brook, IL 60523